Your Questions, Answered

  • Kraftwork is an Indonesian based independent fashion label led by Gege Adita, founded in 2020. The brand focuses on unique cuts, strong silhouettes, and functional details, bridging streetwear with an avant-garde approach. Everything is developed in small quantities through a hands-on process.

  • All Kraftwork products are designed, developed, and produced in our small studio and produced in limited runs. We value hands-on development and local small-scale production over mass output.

  • We accept returns or refund requests within 7 days after the item has arrived.

    To be eligible for a return or refund:

    • The item must be unused and unworn

    • Original tags must still be attached

    • Proof of purchase is required

    Any return requests made after 7 days, or items that do not meet the conditions above, will not be accepted.

  • Items purchased during sales, promotions, or special releases are final sale and cannot be returned or refunded unless stated otherwise.

  • Please contact us via email or Instagram DM with:

    • Your order number

    • Reason for return

    • Clear photos of the item (if required)

    Once approved, we will guide you through the return process.

  • You can reach us through:

    • Instagram: @kraftwork.official

    • Email: _crew@kraftwork.gallery

    We do our best to reply as soon as possible, but please allow some time during busy periods.